Refund policy

Returns and Refunds

All sales are final. Because every item is handmade and one of one, I'm unable to accept returns, exchanges, or offer refunds once an order is placed.

Please review photos, measurements, and descriptions carefully before purchasing — if you have any questions about size, fabric, or fit, message me before you buy and I'm happy to help.

If your item arrives damaged or defective due to a shipping issue, please contact me within 5 days of delivery with photos, and I'll work with you to find a fair solution.

Lost or Missing Packages

Once an order ships, it becomes the responsibility of the carrier. I provide tracking on every order — please monitor your shipment and reach out if tracking shows no movement for an extended period.

If your package is confirmed lost by the carrier (not just delayed), contact me within 7 days of the expected delivery date and I'll help file a claim. Replacement or refund for lost packages is at my discretion, based on carrier resolution.

Address Accuracy

Please double-check your shipping address at checkout — I ship exactly to the address provided by the order. I'm not responsible for packages that are lost, delayed, or delivered incorrectly due to an incomplete or inaccurate address entered by the customer.

If a package is returned to me due to an address error, I'm happy to reship — but the customer is responsible for any additional shipping costs.

Address changes must be requested within 24 hours of placing your order, before the item ships. Once an order has shipped, I'm unable to redirect or update the address.

You can always contact us for any return question at hello@bythecasualquilter.com.